Effective Date: April 27, 2025
Thank you for shopping at My Boo Pet! This Return & Refund Policy explains how we handle returns, exchanges, and refunds for products purchased through our website (“Site”). Please read the following information carefully before making a purchase.
1. Direct Sales by My Boo Pet
1.1 Return and Exchange Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with a product you purchased directly from My Boo Pet, you may return it within 30 days of receiving the item for a full refund or exchange, subject to the conditions outlined below:
- The item must be in its original condition, unused, and in the original packaging.
- Items must be returned with the original receipt or proof of purchase.
- Certain items, including consumables (e.g., food, treats, etc.), may not be eligible for return due to hygiene and safety reasons.
1.2 Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
1.3 Return Shipping Costs
You are responsible for the return shipping costs, unless the item was defective or damaged when received. In such cases, My Boo Pet will cover the return shipping costs.
1.4 Non-Refundable Items
Several types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Items that have been used or damaged by the customer
2. Affiliate Sales (Third-Party Products)
2.1 No Responsibility for Returns or Refunds
For products purchased through affiliate links, My Boo Pet does not handle returns, exchanges, or refunds. All purchases are made directly from third-party sellers or service providers. Please review the third-party seller’s Return & Refund Policy before making a purchase.
2.2 Contacting the Third-Party Seller
If you have an issue with a product purchased through an affiliate link, such as a damaged item, incorrect product, or dissatisfaction, you will need to contact the third-party seller directly for assistance with returns or refunds. My Boo Pet is not responsible for processing or resolving any returns or refunds for affiliate purchases.
3. Exceptions
3.1 Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item. We will arrange for a return or replacement, and the return shipping cost will be covered by My Boo Pet.
3.2 Non-Returnable Products
Some products, including consumables like pet food, treats, or hygiene items, are non-returnable for safety and hygiene reasons. Please review the product description and details carefully before purchasing.
4. Refunds for Affiliate Orders
Since we are not involved in the fulfillment or shipping of third-party affiliate products, any refunds or exchanges must be processed directly with the affiliate seller. Please review the seller’s return policy for detailed instructions on how to handle returns or refunds for those purchases.
5. Changes to This Return & Refund Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will become effective immediately upon posting to the Site. Please review this page periodically for any updates.
6. Contact Us
If you have any questions about this Return & Refund Policy, or if you need assistance with a product purchased directly from My Boo Pet, please contact us at:
Email: supportt@myboopet.com
